This company has developed solutions for live chat and online forms for everything from universities to financial services companies. The company offers a wide range of services including online marketing, case studies, and software designed to improve the ability of online shopping cart. LiveHelp offers many of the same features, and adds the monitoring of real-time traffic and other assessment data features as well. For the price, LiveHelp is a very good value of CRM software. GroopZ customers include routing software so you can transfer all the chat channels a customer service representative to another if necessary, together with an efficient system for the submission of transcripts of chat and customer records. To improve customer relations, support of software suggests pre-and post-service questions to all customers who contact you. Also included are templates that can configurations, pre-script answers to frequently asked questions in online chat service representatives customers save time and make the process clearer and more effective. This company makes a bit more on customizing the interface to suit your needs, and the price will be adjusted accordingly.
SupportWizard gives three CRM options that give some degree of flexibility – you can buy, rent or let your host customer service / relations solutions. FAQ Interactive, live chat, standard answers to frequently asked questions, and Boolean search capabilities to examine the interactions beyond all make this set extremely effective. SupportWizard also has some customizable features, alert an “escalation” that can be tailored to specific situations when a supervisor is notified if there is a situation of superior customer service to certain parameters. This is one of the more expensive packages, but instead of paying a monthly fee for leasing or buying options directly, so this factor in the cost. You will also get spectacular customer support and constant updates and patches when necessary. The integration of email, live chat and telephone information in a database is also a plus with SupportWizard. Boldchat offers free CRM software for customer service online chat that you can use for a limited time, offering $ 9.95 and $ 39.95/month customized version of its CRM software.
Both offer the customer service live chat, but custom add more options in Windows and buttons and the number of customer service representatives can be added. CSLive offers the most comprehensive CRM software solution for small and medium enterprises, live chat, email and the features common customer service you expect from a small business CRM solution, but with lots of extras. CSLive also offers tracking and filing system, a site on an Internet server where you can upload and store files of articles customer support that clients can reference you can email directly to customers via their representatives. Throw in the message center and online meetings, and this is practically a company the size of a solution to a small business price of $ 29.95 per month. CRM software, either on a monthly user or purchased and downloaded on your own server, it will serve and understand their customers and more productive experience, and everyone will be happier for it.